P-04 / Product
AI Ticket Management
Real-time, AI-assisted ticket resolution — auto or manual, SLA-tracked and field-ready.
001 / The problem
What breaks without it.
Faults pile up when tickets are routed by hand and field crews arrive without the context to fix them.
002 / The product
A look inside.
Interactive — click through the views the way your teams would.
New2
INC-4821Fiber cut
INC-4825Power
Assigned1
INC-4810Link down
In progress2
INC-4807Splice
INC-4799Antenna
Resolved1
INC-4790Config
94%
SLA compliance7-day rolling · 312 tickets
003 / How it works
From plan to proof.
01
Capture
Auto-generate tickets from EMS and fault systems, or log them manually.
02
Route
Auto-assign to the right NOC engineer by category and SLA.
03
Dispatch
Send to field SMEs in near real time with resolution instructions.
04
Resolve
Track to closure with full SLA compliance monitoring.
004 / Capabilities
Everything the job needs.
Real-time analytics dashboard
Dispatch optimization
SLA-based monitoring
Auto ticket generation
GIS map view
EMS & fault integration
Neo DeskFrom fault to fixed, faster.
Real-time, AI-assisted ticket resolution — auto or manual, SLA-tracked and field-ready.
Request a demo
Neo Desk
DashboardCash flowReports
Total projects5
Committed4.0m
Budget7.1m
Forecast7.6m
Variance-0.4m
Paid1.1m
Project phases
5
InitiationProcurementDesignDelivery
Finance by project
Cash flow
ProjectPhaseHealth
EST0123 A
Delivery
EST0124 B
Delivery
EST0125 C
Design
EST0126 D
Delivery